SERVICES
Our Guarantee
We are so confident of our work, that we offer a 100% no questions asked guarantee. We back up all our work by this guarantee, if for any reason you're not satisfied, we'll redo the work, or provide you with a complete refund. Our desire and goal is to provide you with excellent service that we never have to provide a refund, ever."
Business Services
Our "Business Services" support is perfect for any size business. If you are a seasoned computer user or just starting out, we can help you solve any issue or problem you might have.
ACC Global Technologies, Inc. provides services for companies with or without their own IT department with needs for outside support. We specialize in computer support for the small business market. We support all major brands of Workstations and Servers and all Microsoft operating systems. We are certified and bonded so you know you are getting the best.
Our “Business Services” support can help you with most any repair issue that you may have whether it is a virus/spyware issue, a blue screen with a bunch of stuff written on it you cannot understand, or your computer won’t boot into Windows or you just need help trying to complete a task. We are here to assist you. Our technicians are bonded and certified so you will the best. You don’t even have to unplug anything and carry it off to your local repair shop. We come to you!
Our normal Support hours are from:
9:00 am - 5:00 pm Monday - Friday (CST)
We are closed on Saturdays & Sundays but available for emergency services on request.
Computer Repair - Onsite Service Rates
Business On Site Service Rates
$95.00 / hour on site - Business
1 hour minimum service, 15 minute billing intervals thereafter
$40 travel Charge
No diagnostics charges!
No hidden fees!
Same day service in most cases
We provide support of all business-grade Microsoft Windows Server operating systems.
Special Business On Site Service Rates (Firewalls and Routers)
$125 / hour on site - Business
1 hour minimum service, 15 minute billing intervals thereafter
$40 travel Charge
No diagnostics charges!
No hidden fees!
Same day service in most cases
We provide support for most Business grade Routers and Firewalls. Please call for details.
Computer Repair - Telephone Support Rates
Remote Telephone Support Rates
$55 / half-hour minimum
No Travel Charges
Business applications
Same day service in most cases
High speed Internet is required
Faster response times
We do the work remotely
Computer Repair - EMERGENCY Service Rates
EMERGENCY / RUSH / WEEKEND Service Rates - Business
$155 /hour on site / remote - Business
$40 travel Charge (for onsite work)
2 hour service minimum if onsite is required / 1 hour service minimum if remote
15 minute billing intervals thereafter
1 hour guaranteed response-time (8am – 5pm Monday – Friday)
EMERGENCY / RUSH / WEEKEND Special Services Rates (Firewalls and Routers)
$250 /hour on site / remote - Business
$40 travel Charge (for onsite work)
2 hour service minimum if onsite is required / 1 hour service minimum if remote
15 minute billing intervals thereafter
2 hour guaranteed response-time (8am – 5pm Monday – Friday)
Terms of Service
Business Service Retainer Agreements
Benefits of a Full Service Support Agreements
Priority Scheduling
warranties included.
Full Service Agreements
No computer is perfect and if any part of yours malfunctions, the "down time" means lost productivity and profit. ACC Global Technologies, Inc. offers affordable short term and long term on-site service, as well as web maintenance agreements for your entire system or individual components.
Block Time Service Agreements
Our most popular service agreement. It is the best way to break the ice and experience our high quality service. Purchase 10-20 or more block of hours at a discounted rate and receive the contract services status such as priority response time, help desk support and on line support.
Virus Removal
Top Viruses From Trend Micro
Instructions on Free Online Virus Scanning
In our experiences, most Viruses, Adware and Spyware are residing in memory so that it may have the capability to disable or prevent any virus, spyware and adware protection from running. To use this online-scanner effectively, it is advised to boot in safe mode with networking before doing so. Though this feature is only available for Windows XP and 2000, online scanning in Windows 9x and ME can be done in normal startup mode.
Steps in Online Scanning
1.
Disable "System Restore" for Windows Me and XP, then restart your PC. 2. Press "F8" upon bootup. 3. Select "Safe mode with Networking" 4. For Broadband and network users, connect to internet and choose any of the available on-line scanners. 5. Repeat as necessary. 6. Scanning on different vendors is advised because each of them have different characteristic and cannot remove all variants on the infected PC. 7. Works using either Windows XP or Windows Vista operating systems.
Available On-Line Scanners
Symantec Security Check tests your exposure to a wide range of online threats. It's free and efficient, and it helps you determine your Internet security needs.
Features: Detects online threats and viruses.
HouseCall™ is a FREE Web-based solution designed to scan your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware.
Features: Detects viruses and spyware.
Panda ActiveScan
Scans, disinfects and eliminates recent and old viruses, worms and Trojans from all system devices, hard disks, compressed file and all your email.
Features: Detects viruses and spyware.
BitDefender Online Scanner
BitDefender Online Scanner is a fully functional antivirus product. It features all required elements for thorough antivirus scanning and effective cleaning.
Features: Detects viruses and spyware.
